The next generation of tablets for your loved ones in Ohio correctional facilities is here! Learn about the JP5s and JP5mini and see how you and your loved ones can experience all these cutting-edge tablets have to offer.

JPay is now accepting pre-orders for the JP5s and JP5mini (shipments begin in December 2015). You can also take advantage of special promotional pricing until March 1st, 2016!

If your loved one…

You can pre-order a JP5s or JP5mini for your loved one today! Here’s how:

1.Log in or create a JPay account on JPay.com or call 800-574-5729.
2. Follow the steps to pre-order the JP5s or JP5mini.
3. JPay will prepare and ship the JP5. Then, the facility or prison will deliver it to your loved one.

Your loved one can also purchase a JP5s or JP5mini from the JPay kiosk using funds from their Media Account.
Your loved one can upgrade to a JP5s or JP5mini from the JPay kiosk using funds from their Media Account. Here’s how you can fund your loved one’s Media Account so they can purchase an upgrade:

1. Log in or create a JPay account on JPay.com.
2. Select ‘Send JPay Credits’ from your home screen and follow the prompts OR
3. Call 800-574-5729 to speak with a customer service representative.

A couple of things to remember about upgrading:

  • Your loved ones will be eligible for a $20 media credit when they turn in their old JP4 to the property room and it is returned to JPay.
  • While the old JP4 will continue to work before the new JP5 tablet is received, there may be a period of a few days immediately following the upgrade order when the JP4 will be unable to sync and download new content.
All Ohio inmates with pending orders for JP4 devices were notified and given the option to receive a JP5mini or upgrade to a JP5s. So if your loved one has a pending JP4 order, no action is needed.

Meet the Family


Questions? We have answers!

  1. How much do the JP5s and JP5mini cost?

    This varies by state, but in Ohio the JP5s is $99.99 +tax and the JP5mini is $49.99 +tax. These are special introductory prices available until March 1st, 2016.

  2. What are the regular prices for the JP5s and JP5mini?

    JP5mini: $69.99. JP5s: $129.99. Remember, these prices are specific to Ohio correctional facilities.

  3. When can I pre-order a JP5mini or JP5s?

    Pre-orders for both tablets started on November, 1st 2015 for Ohio correctional facilities. If your loved one does not currently own a JP4, you can pre-order a JP5s or JP5mini on JPay.com. If they already own a JP4, they can pre-order it themselves through the JPay kiosk using funds from their Media Account.

  4. When will JP5s/JP5mini orders be shipped to Ohio?

    The first orders will begin shipping in December 2015. Devices are delivered within 30-45 business days.

  5. Are the JP5s and JP5mini wireless?

    Both tablets are WiFi-capable, but this function is inactive. When approved by your loved one's agency, WiFi will be activated.

  6. Is instant messaging/text messaging available on the JP5s or JP5mini?

    No.

  7. I have a JPay account and my loved one is in an Ohio correctional facility, but I don’t see an option
    to purchase a JP5s or JP5mini. Can my loved one still get one of these devices?

    Yes. Most likely, your loved one already has a JP4, so the option to buy a JP5s or JP5mini on their behalf will not be displayed on your JPay.com account. However, you can fund their Media Account and they can purchase or upgrade through the JPay kiosk using those funds.

  8. Can my loved ones upgrade to a JP5s or JP5mini on their own?

    Yes, inmates can purchase or upgrade to the JP5mini or JP5s through the JPay kiosk using funds from their Media Account.

  9. If my loved ones upgrade to a JP5s or JP5mini, will they still have access to
    all of the music/emails/other content they had on their JP4?

    Yes. All previously purchased music and other content is retained and will be transferred to the new device during the initial sync process.

  10. If my loved ones upgrade to a JP5s or JP5mini, will their JP4 still work in the meantime?

    Yes, though our system temporary locks the old player immediately after the pre-order or order was placed. But don’t worry, all functionality will be restored in a few days, at which point the JP4 can be used normally until receipt of the new device.

  11. Can my loved ones still order music and copy it to their JP4, until their JP5s or JP5mini arrives?

    Yes, they are able to sync and download new content until the JP5 ships out from our facility.

  12. How does an Ohio inmate receive the $20 media credit?

    Once your loved ones receive their new JP5s or JP5mini, they need to return their old JP4 to the property room, where it will be sent back to JPay. When JPay receives the old JP4, their media account will be credited with the $20.

  13. Is the JP4 being discontinued?

    Yes, JPay will no longer sell the JP4, only the JP5s and JP5mini. Existing JP4 devices should continue to work as usual. If you or your loved one has a pending JP4 order, it will be automatically upgraded to a JP5mini at no cost.

  14. What should my loved ones do with their old JP4 devices?

    Once your loved ones upgrade to a JP5s or JP5mini, they must turn in their old JP4 devices to the property room so they can receive their $20 media credit.